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VCenter Live turns your Shopify catalogue into complete outfits your customers can build, try on and buy without leaving your store. This page covers getting started, the questions merchants ask most, and how to reach a person.
Need help now? Email [email protected]. Include your store domain (your-store.myshopify.com) and we will answer within one business day.
When you open the app, its home screen shows a Getting started checklist with the five steps below. Each one ticks itself as soon as it is done — there is nothing to tick by hand — and the checklist goes away once all five are.
Install from the Shopify App Store and open the app from your Shopify admin. It provisions your account and starts importing your catalogue, then asks you to choose a password of at least 14 characters. Your username is the email address on the store.
Do this when prompted, not later. The prompt is only offered in the window right after installing — that limit is what ties the account to whoever set the store up. If it disappears before you use it, email [email protected] and we will send a set-password link to the store's address.
You then sign in with that email and password. The same credentials work both inside the Shopify admin and directly at backoffice.vcenterlive.com.
Your products are read from Shopify as soon as the app is installed and prepared for outfit building; there is nothing to start. A few hundred products take several minutes, and a large catalogue can take longer. The checklist shows the import while it runs, and you can carry on with the next steps meanwhile.
Shopify does not let an app place anything on your storefront by itself, so you choose where customers find it. Until you do, nothing appears and your customers cannot reach the app. Either way below is enough:
The floating button — a round button in a corner of every page. On the checklist, click Floating button: it opens your theme editor with the button already switched on, and you only click Save. To do it by hand instead:
A link in your menu — a VC Live item in your store's top navigation. On the checklist, click Link in menu (or go to Shopify → Store menu), pick your header menu and add it.
Back in the app, the step ticks itself. If the button does not appear on your storefront, see The button is not showing below.
Looks are what your customers see first: complete outfits, built on their own from your catalogue once it is imported. When they are ready, open Looks in the app to review them, change them, or make your own — opening them is what ticks this step.
Once your catalogue is imported and your looks are ready, open your store and tap the VC Live button, as a customer would. That first visit is what ticks the last step, and it is the proof that the button works on the theme your customers see.
Yes, and it is separate from the floating button. In the app, under Shopify → Store menu, there is a control that adds a VC Live item to your theme's navigation menu, and another that removes it. Nothing is added to your menu unless you ask for it.
Email [email protected] from the store's own address and we will send you a link to set one. The prompt closes deliberately: it is what stops anyone who can open the app later from claiming the account.
Almost always the app embed in step 3 above. Check that it is switched on for the theme that is currently published — switching it on for a draft theme changes nothing for your customers. If the embed is on and the button still does not appear, email us with your store domain.
No. Customers build an outfit and the cart is handed to your own Shopify checkout. Payment, taxes, shipping and order management stay exactly where they are today. We never process a payment.
Any product Shopify reports as available. Products that go out of stock are kept in the catalogue and marked unavailable; products you delete or unpublish are retired automatically.
Product creations, updates and deletions arrive by webhook and are usually applied within seconds. A periodic sync catches anything a webhook missed. If a change is still missing after an hour, email us.
Name, email address, the Shopify customer identifier, and order details — nothing else. We do not receive or store phone numbers, postal addresses, or any payment data. The full detail is in our Privacy Policy, and the terms under which we process your customers' data are in the Data Processing Agreement.
Use Shopify's own tools in Customers. Shopify notifies us and we act on it: a deletion request erases the personal data we hold for that customer, and orders are anonymised rather than deleted so your sales records stay intact.
Your store is suspended straight away and its data is kept for 30 days. Install the app again within that time and you find everything as you left it. After 30 days everything belonging to your store is erased. We email the store when it leaves, again 7 days before the date, and once more when it is done; nothing is needed from you.
Email: [email protected]
Response time: one business day, Monday to Friday.
Please include your store domain and, where it helps, a screenshot. For anything touching privacy or data protection, use the same address and say so in the subject line.